Our practice has an infusion suite staffed by a Registered Nurse who will oversee your infusion from start to finish.
The process to approve and set up your infusion appointment is:
1. Your provider will initiate the request for treatment by sending the order to the infusion suite. This will begin the approval process with your insurance company.
Once we receive the necessary documents from the provider, we will request an authorization for treatment from your insurance company. To begin we will verify your insurance benefits and submit the required clinical information to obtain their approval for treatments. Insurance companies estimate that an approval or authorization to treat can take 7 or more business days and a predetermination can take 15-30 business days. Once we submit the request, we will regularly follow up with the insurance company until they render a decision. In some cases, you rinsurance company may deny a request for therapy. If this occurs, we will work with your provider to appeal the decision. Please be aware that a denial can furhter delay yoru treatment, and we will update you if this occurs.
2. Infusion patients who have an out of pocket responsibility, including deductible, coinsurance or copay, exceeding $31 are automatically screened for available copay programs or funding.
We assess each patient for all applicable assistance programs to help minimize the cost of treatment. The Financial Counseling team may call you from phone number 866-302-0606 to complete the application process. Once enrollment is completed, and any out of pocket amount is consented to by the patient, the infusion nurse will reach out to schedule your appointment. If the Financial Counseling representative cannot reach you, please call us at 866-302-0606, Option 1.
3. Once your insurance company approves treatement and you have been screened for any applicable financial assistance, our infusion suite staff will call you to schedule your first appointment.
During the call to schedule your first appointment, we will provide an overview of the therapy you are receiving and answer any questions. We offer plus leather lift chairs, complementary Wi-Fi and tablets and other accommodations to keep you comfortable during your infusion. If you prefer a blanket, special snacks, or require a device for mobility assistance, please bring these with you. You can find additional clinical considerations here